Shipping policy

Shipping and Delivery Policy

 

The Journey of Your Aromatic Masterpiece to Your Doorstep

At "Daralsumo," we believe that the luxury experience begins the moment you place your order and continues until your aromatic masterpiece arrives. We take great care in meticulously packaging every order to ensure it reaches you safely and elegantly. This policy outlines everything related to our shipping and delivery process.

1. Order Processing Time

  • All orders are processed and shipped within [1-2] business days (Sunday to Thursday, excluding official holidays in the UAE).

  • Once your order is shipped, you will receive an email confirmation containing your shipping details and a tracking number.

2. Shipping Destinations and Delivery Times

A. Domestic Shipping (Within the United Arab Emirates)

  • Delivery Time: Delivery typically takes [1 to 3] business days after the order has been shipped.

  • Shipping Carrier: We partner with leading shipping companies to ensure fast and secure delivery.

  • Shipping Cost: The shipping cost varies based on the user's location and the quantity ordered.

B. International Shipping (to GCC Countries)

  • We currently ship to the following countries: [List the countries, e.g., Saudi Arabia, Kuwait, Oman, Bahrain, Qatar].

  • Delivery Time: Delivery usually takes [3 to 7] business days after the order has been shipped. This may vary depending on the customs procedures in the destination country.

  • Shipping Cost: International shipping costs are calculated automatically at checkout based on the destination country and the weight of the shipment.

3. Order Tracking

Once your order has been dispatched, you will receive an email with a tracking number. You can use this number to follow your order's journey step-by-step on the shipping carrier's website.

4. Customs Duties and Taxes (for International Shipping)

  • Please be aware that the prices displayed on our website do not include any customs duties or import taxes that may be imposed by your country's authorities.

  • The customer is fully responsible for paying any applicable customs fees or taxes upon the arrival of the shipment. "Daralsumo" is not responsible for these charges and cannot predict their amount.

5. Important Notes

  • Please ensure that you provide a complete and accurate shipping address and contact number to avoid any delays in delivery.

  • Delivery times may experience some delays during promotional seasons or public holidays.

  • If you have any questions about the status of your shipment, please do not hesitate to contact us.

6. Contact Us

For any inquiries regarding our shipping policy, we are happy to assist you through our Contact Us page or directly via email at Info@Daralsumo.ae.